Popular Services

If you can't find what you're looking for, click here to submit a general OIT request.

For all requests concerning phones, phone extensions and voicemail.

For all hardware issues and troubleshooting.

For requesting a device for incoming employees.

Support for software issues.

For all requests pertaining to WordPress and website issues.

For all printer issues and troubleshooting.

Not sure what you need? Use the General Inquires form to get started.

For all help requests related to devices that reside in labs, classrooms and libraries.

For acquisition of new software.

For immediate support, please call ext 2112 on the classroom phone. All non-urgent requests related to in-classrooom hardware.

All data jacks (ethernet wall plate ports) are off by default. In order to access our network via a wired (ethernet) connection using a 'data jack' (wall plate port) in your lab or office you will need to request it be activated.

For all problems with accounts, such as login difficulties, password resets, or access restrictions.

Wi-Fi connectivity issues.

Make changes to permissions, membership, etc. to an existing Google Group

For assistance with purchasing, expensing, payments, and budgets.

Purchase requests for additional electronic devices beyond our standard computer setups.

For all issues related to adding and removing email addresses to a Konica Copier.

For assistance with personal information, payroll, or anything else related to Human Resources.

VPN allows for connecting to the Williams College network while off campus.

Google Shared Drives are shared spaces where groups (teams) can easily store, search, and access their files from anywhere.
Unlike files in My Drive, files in Shared Drive belong to the team instead of an individual. Even if members leave Williams, the files stay in place so your team can continue to share information.
Registered Student Organizations can request a Google Shared Drive only if their information is current and up to date with the Office of Campus Life.

Student owned devices with wired (ethernet) connections need to be registered before they are able to communicate with our network. You will need to provide us with some information so we can register your device on the network. Please fill out the attached form to request registration.

Storage and backup of your data

GLOW (Canvas) course management and Course Media Gallery (Panopto) streaming video support.

Request the removal or transportation of IT equipment.