Popular Services

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For all hardware issues and troubleshooting.


Student owned devices with wired (ethernet) connections need to be registered before they are able to communicate with our network. You will need to provide us with some information so we can register your device on the network. Please fill out the attached form to request registration.


All data jacks (ethernet wall plate ports) are off by default. In order to access our network via a wired (ethernet) connection using a 'data jack' (wall plate port) in your lab or office you will need to request it be activated.


For all requests concerning phones, phone extensions and voicemail.


VPN

VPN allows for connecting to the Williams College network while off campus.


For requesting a device for incoming employees.


Wi-Fi connectivity issues.


Request a new Google Group, or request changes to permissions, membership, etc. to an existing Google Group


For all help requests related to devices that reside in labs, classrooms and libraries.


For all problems with accounts, such as login difficulties, password resets, or access restrictions.


For all printer issues and troubleshooting.


For assistance with purchasing, expensing, payments, and budgets.


Purchase requests for additional electronic devices beyond our standard computer setups.


For immediate support, please call ext 2112 on the classroom phone. All non-urgent requests related to in-classrooom hardware.


Support for software issues.


GLOW (Canvas) course management and Course Media Gallery (Panopto) streaming video support.


Request the creation of a departmental account for network printing via PaperCut.


Request the removal or transportation of IT equipment.


For technology-related research and scholarship support.


For all issues related to adding and removing email addresses to a Konica Copier.


For assistance with personal information, payroll, or anything else related to Human Resources.


For all requests pertaining to WordPress and website issues.


Storage and backup of your data