Making Calls Using Webex

Making a call

  • On the left navigation pane select the calling icon.
  • To make a call, click in the Search or dial box, and then enter the phone number or type the user's name. 
  • For Dial by name their name will populate by typing in the box. 
  • For Standard calls type in the four digit extension or dial 9 to access an outside line. 
  • Press ENTER on your keyboard or press the Audio button on-screen. The call will be placed. 
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In-Call Features

Once a call is connected, the More button (displayed as three vertical dots) will give the option to hold, transfer, or use conferencing.

The More (three dots) button and options to click Hold, Transfer, or Conference are displayed.

 
   

Hold

  1.  Clicking the Hold button will place the call on hold with music.
  2. Press the Resume button to continue the call.

The "Resume" button is displayed

Transfer

  1.  Clicking the Transfer button will open the Transfer Call dialog box. Enter the number or search for the user in the Search or dial dialog box. When done press Enter on the keyboard or click the Audio button. 
  2. The call will be connected to the transferee. Take a moment to let the person know that a call is being transferred to them. 
  3. When ready press the Complete Transfer button to finish the transfer. 

The Complete Transfer button is indicated.

Conference

  1.  Clicking the Conference button will open the Conference Call dialog box. 
  2. Enter the number or search for the user in the Search or dial dialog box. When done press the Enter button on the keyboard or click the Audio button.                 

Transfer call window shows "Search or dial" field, and "audio" and "video" buttons

  1. When ready to join the calls click the Merge Calls button.  

The Merge Call button is displayed

You may conference up to 6 users by repeating the steps to add a user to the conference.

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