Knowledge Base

Categories (10)

Accounts, Passwords & Okta

• Password help • Okta & Okta Resets
• New Account Help • Guest Access
Expand

Classroom, Media & Event Support

• Event Support • Classroom Support
• Classroom Technology Repair
Expand

Data Management & Storage

• Back Ups • Sharing Data • Shared Drives
• Your Data • Leaving Williams
Expand

Email, Calendar & Google Workspace

• Gmail • Calendar • Email Lists
• Spam Management • Email Forwarding
Expand

Hardware, Devices & Printing

• Windows & macOS computers • Monitors
• Keyboards/Mice • Docking stations
• Peripherals • Printing
Expand

Information Security

• Antivirus • Encryption • Phishing Help
• Data Classification & Use
• Mobile Device Security
Expand

Phone & Voicemail

• Phone System • Voicemail • Webex
• Conference Calls • Pin Resets
Expand

Software and Applications

• Download Academic Software
• Google Suite • Software Guides
• Microsoft Office
Expand

Network & Wifi

• Connect to Wifi • VPN • Guest Wifi
• Ethernet Activation and Registration
Expand

Teaching, Learning & Research

• GLOW • Research
• Fab Lab • Makerspace
• Teaching with Tech
Expand