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How to Forget Wi-Fi Networks

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Williams' primary wireless network for Faculty, Staff and Students is eduroam. Occasionally it may be necessary to forget the network and then rejoin it. To forget the network follow these directions for your specific device:

macOS: Apple Computer

For newer Operating Systems:

At the top of your screen, click the Wi-Fi symbol and then select Wifi Settings
Under Known Network on the right click the circle with three dots
Choose forget this network
Click eduroam from the list of Other Networks below and log in with your email address (e.g. eph22@williams.edu) and email password.

For older Operating Systems

At the top of your screen, click the Wi-Fi symbol and then select Open Network Preferences.
Select Wi-Fi from the column on the left.
In the lower right, choose Advanced.
Under "Preferred Networks" select the eduroam Wi-Fi network to remove it. If you see Williams-College, Purple Air and/or Williams Guest please remove those also.
Click - (the minus sign) to forget the network.
Click OK then Apply at the next screen.
Rejoin eduroam from the Wi-Fi icon in the menu bar and log in with your email address (e.g. eph22@williams.edu) and email password.

For full instructions, see: https://support.apple.com/en-us/HT20894

If you have used the CAT configuration tool to join eduroam in the past, remove the profile:

Apple Menu
System Settings
In the search bar type: Profile
Click Install, view or remove configuration profile
If eduroam is listed, click it and then the - symbol at the bottom

Windows 10/11

At the bottom right in the system tray, click the network icon or and choose Network & Internet settings.
Click Wi-Fi on the left.
Click Manage known networks.
Select the eduroam Wi-Fi network to remove it. If you see Williams-College, Purple Air and/or Williams Guest please remove those also.
Click Forget.

Android

From the home screen, choose Settings.
In the settings menu, choose Wi-Fi.
Press and hold the Wi-Fi network to be removed, and then choose Forget.
To re-join we recommend using the "geteduroam" app from the play store or you can configure the settings manually. See: https://oit.williams.edu/help-guides/wifi-and-wired-connections/wireless-about/

iOS: iPhone-iPad

From the home screen, choose Settings.
In the settings menu, choose Wi-Fi.
Locate the Wi-Fi network to be removed and click the blue circle next to the wifi symbol
Tap Forget this Network*
Rejoin eduroam

If you do not see the option to forget the network:

From the home screen, choose Settings
In the settings menu, choose General
Locate Profile and tap on it - if you don't see Profile then choose VPN & Device Management
Select the profile for eduroam
Tap on delete profile.
Rejoin eduroam

Further information on joining the eduroam network can be found here.

Details

Article ID: 9566

Created

Tue 9/29/26 10:21 AM

Modified

Tue 9/29/26 12:30 PM